Shipping & returns
Getting your order, and sending it back
We keep shipping simple and trackable. Here is what to expect from the moment you order to the rare occasion you need to send something back.
Processing and delivery
Orders placed before 12:00 PM MST on a business day are typically packed and handed to the carrier the same day. Everything else goes out within 1 business day. Once your parcel ships, you will receive a tracking number by email so you can follow it to your door.
| Service | Estimated time | Cost |
|---|---|---|
| Standard (Starter) | 3 to 6 business days | Small flat fee |
| Free shipping (Advanced) | 3 to 6 business days | Free |
| Priority (Ultimate) | 2 to 5 business days | Free |
We currently ship within the United States, including most P.O. boxes. Delivery estimates are guidance, not guarantees, and can be affected by carrier delays or holidays.
Tracking your order
Your shipping confirmation email contains a live tracking link. If you have not received it within 2 business days of ordering, check your spam folder, then contact orders@trysynevraultralift.com with your order number and we will resend it.
Returns and the 60-day guarantee
Every order is covered by our 60-day money-back guarantee, even on opened bottles. To start a return, email us within 60 days of delivery for a return authorization and address. You cover return postage; we recommend a tracked service. Once your return arrives, refunds are issued to your original payment method, usually within 5 to 7 business days.
Damaged or wrong items
If your order arrives damaged or you received the wrong item, contact us within 7 days with a photo and we will make it right at no cost to you. For anything else, our help center and contact page are the fastest ways to reach us.