Refund Policy

Last updated: January 2026

This refund policy applies to purchases of Synevra UltraLift made through trysynevraultralift.com, the official U.S. website operated by Aurelane Beauty Group, LLC.

60-day money-back guarantee

We offer a 60-day money-back guarantee on every order. If you are not satisfied for any reason, you may request a refund of the product purchase price within 60 days of the delivery date. The guarantee applies even to opened and used bottles.

How to request a refund

Email orders@trysynevraultralift.com or call +1 (480) 771-0290 within the 60-day window. Include your order number and the name on the order. We will reply with a return authorization and the address to send any remaining product. Please do not ship items back before receiving a return authorization, as unauthorized returns may not be processed.

Conditions

• Requests must be made within 60 days of delivery.
• The guarantee covers the product purchase price, not original or return shipping costs.
• Return shipping is the responsibility of the customer; we recommend a tracked service.
• Refunds are issued to the original payment method used at checkout.
• The guarantee applies to purchases from this official website and our authorized checkout partner only. We cannot honor refunds for products bought from third-party marketplaces or unauthorized resellers.

Processing time

Once we receive your returned item, refunds are typically processed within 5 to 7 business days. Depending on your bank or card issuer, it may take an additional few days for the credit to appear on your statement.

Damaged or incorrect orders

If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo and your order number. We will arrange a replacement or refund at no additional cost to you.

Questions

For anything related to a refund or return, our team is available Monday to Friday, 8:00 AM to 6:00 PM MST through the contact page. See also our guarantee page for a step-by-step walkthrough.