Our promise
Try it for 60 days, on us
Skincare takes time, and you should not have to gamble to find out whether a product suits you. Every Synevra UltraLift order is backed by a 60-day money-back guarantee. If you are not happy, send it back, even if the bottle is opened and half used, and we will refund the purchase price.
What the guarantee covers
- 60 full days from the date your order is delivered.
- Every kit, from the single Starter serum to the Ultimate bundle.
- Opened and used bottles, not just sealed ones.
- A refund of the product purchase price to your original payment method.
How to request a refund, step by step
Contact us
Email support@trysynevraultralift.com or call +1 (480) 771-0290 within 60 days of delivery. Have your order number ready.
Get your return details
Our team will reply with a return authorization and the return address. There is no need to explain yourself; it is a no-questions-asked policy.
Send it back
Return any remaining product, opened or not. You cover the return shipping cost; we recommend a tracked service so you have proof of postage.
Receive your refund
Once we receive the return, we process your refund to the original payment method, typically within 5 to 7 business days.
A few fair conditions
The guarantee applies to purchases made through this official website and our official checkout partner. It covers the cost of the product, not the original or return shipping. Refunds go back to the original payment method. For the complete legal wording, see the refund policy. Questions about a return in progress are best handled through the contact page.